FAQ

Our team consists of Cambridge academics which means that we are in a unique position to customise our offering to suit an institution’s needs. We work closely with our users and institutions to understand their priorities and students’ needs. We are happy to add or modify content as appropriate.

I have a query about your content! How can I point this out?

We’re always happy to receive questions or feedback from our users.

You can contact us through:

Our website (via the ‘Contact us‘ button located on the top right-hand side); or
Our app (via the ‘Feedback’ button located in the ‘Account’ tab); or
Our email: contact@summatic.co.uk

Can we add our own content and questions?

We are currently working on an interface that will allow you to add your own questions and content. For now, we can add these for you!

What happens if my students have questions?

The Summatic team are available to support your student questions, on anything from technical set-up to content!

How much does it cost?

Subscriptions are charged on a per student, per academic year basis. This includes access to all the resources, diagnostic tests, analytics and class management aligned to your needs.

Costs vary according to institution size, with multi-year and multi-departments discounts available. Please reach out to us and we can provide you with a tailored quote.

I am interested, how do I proceed?

If you are interested in using Summatic, the first step is to request your customized evaluation by filling out this form.

Students

Have you got a guide to help me use the app?

Sure, check out our students’ guide, where you can find step-by-step instructions on how to use our platform.

How do I know if my teacher has assigned me a piece of work on Summatic?

When your teacher assigns you a piece of work in Summatic, you will receive an email notifying you. You will also be able to view outstanding assignments under ‘My Current Assignments’ on the ‘Home’ section of the app.

My institution is a Summatic subscriber how can I use the app?

The first step to using Summatic is to download the app on your device from your App Store (Google Play, Windows, Apple, Mac Apple) and create an account. For detailed instruction on how to create an account and use our app, refer to our students’ guide.

Can I trial Summatic before my institution subscribes to it? If so, how do I sign up?

Yes! We offer a 7-day free trial.

Just download Summatic onto your device from your App Store (Google Play, Windows, Apple, Mac Apple) and create an account.

Can I still subscribe to the app if my institution doesn’t offer it?

Currently, we only offer subscriptions through your institution.

It may be worth checking with your teacher or university department as to whether they have undertaken a trial before.

I have a question or/and feedback what shall I do?

If you need any support, or encounter a problem with the app or resources, please send an email to contact@summatic.co.uk or use the feedback button in the app.

If you are the first to report a problem, Summatic will fix it and send you a small book token!

Technical help

Which types of devices does Summatic support?

You can use Summatic on your mobile, tablet, laptop and PC. For more detail on system requirements, please refer to the descriptions found on your device store.

Do you provide help setting up Summatic and training our users?

We provide full support as you get set up, and remain on hand to answer any questions that you, your students or colleagues might have. Please also refer to our teachers’ and students’ guides.

I'd like some support! Whom do I contact?

We are happy to help. You can best reach us by sending an email to contact@summatic.co.uk

Our IT team would like to enquire about Summatic. Whom can I direct them to?

Please direct them to our email: contact@summatic.co.uk

What is the difference between admin, teacher, and student accounts?

Student account has access to the assessments assigned by the teacher, learning resources, and practice questions.
Teacher account: it has similar access to the student’s account and in addition class management that includes analytics, questions bank, and the ability to add students.
The admin account has the same access as the teacher’s account in addition they can add and remove teachers.

If I have a teacher account, how do I add students to a class?

1. Create a ‘New Class’ in the ‘Classes’ tab.

2. Generate an invite code in the ‘Admin’ tab.

3. Students will receive an email with an invite code, which they can enter on their ‘Account’ page in the app to join the class.

If you’re having trouble with this, feel free to contact us for help or check out our Teachers’ guide.

How does Summatic protect users’ privacy?

We at Summatic understand the importance of privacy and want to assure you, our Users, of our commitment to protecting your rights and freedoms in the careful use of your personal data. Our Privacy Notice will help you understand our policies regarding the collection, use, and disclosure of personal data when you use our application, as well as the choices you have associated with that data.